When you submit your request, a service ticket will be created and you will receive an automated email confirmation that your request has been received. You will be contacted no later than the next business day.

In Alberta, if you require emergency service outside of normal business hours please call:

1-800-363-0292 (Edmonton)
1-800-263-5140 (Calgary)

A minimum charge applies to all on-site and remote emergency service calls not covered under a GenCare Service Agreement. For more information on our GenCare Service Agreements, please contact your local Genesis office.