Terms & Conditions

GENESIS INTEGRATION INC. TERMS & CONDITIONS

1. Termination. Genesis Integration may terminate this agreement: (i) upon thirty (30) written day’s prior written notice to the Client if the Client defaults in payment of any amount payable to Genesis Integration under this agreement and such default continues for a period of thirty (30) days or longer; (ii) immediately if the Client ceased to carry on business in the normal course; (iii) upon ten (10) days’ prior written notice to the Client if the Client is otherwise in default of this agreement and such default has been cured to the sole satisfaction of Genesis Integration within ten (10) days of written notice being sent by Genesis Integration to the Client describing the nature of the default of this agreement by the Client; (iv) anytime upon thirty (30) days’ prior written notice to the Client; and (v) immediately if the Client seeks protection under any bankruptcy, receivership, trustee, creditors arrangement, composition or comparable proceeding or if any such proceeding is instituted against the Client.

2. Notice. Notice of Client initiated termination must be received in writing ninety (90) days prior to the end of the agreement term. All notices must be sent to:

Genesis Integration Inc.
c/o Legal Department
14721 123 Avenue NW
Edmonton, AB T5L 2Y6
support@genint.com

3. Force Majeure. Any delay or failure of either party to perform its obligations under this agreement, except the obligation to make payments, shall be excused if, and to the extent, that the delay or failure is caused by an event or occurrence beyond the reasonable control of the affected party and without its fault or negligence, such as, by the way of example and not by way of limitation, acts of God, action by any governmental authority (whether valid or invalid), fires, floods, wind storms, explosions, riots, natural disasters, wars, sabotage, labour problems (including lock-outs, strikes and slow-downs), inability to obtain power, material, labour, equipment or transportation, or court injunction or order; provide that written notice of delay (including the anticipated duration of the delay) shall be given by the affected party to the other party within ten days of the affected party first becoming aware of such event. During the period of delay or failure to perform by Genesis Integration pursuant to this section, the Client, at its option, may purchase the Services from other sources and reduce its Annual or Monthly Minimum Commitment by the amount paid for services purchased from other sources, without liability to Genesis Integration, or have Genesis Integration provide the Services from other sources in quantities and at times requested by the Client and at the prices determined by Genesis Integration. The affected party shall take all reasonable steps to avoid or remove such cause of non-performance and shall resume performance hereunder with dispatch whenever such causes are removed.

VIDEO CONFERENCING: ZOOM

By executing the Software License Agreement, Client is deemed to have acknowledged and agreed to all terms and conditions set forth herein, including without limitation all terms for payment for the Zoom Services.

  • This Quotation is an offer to sell Client licenses to the software, and is expressly conditioned upon Client’s acceptance of the terms of the applicable end user license agreement(s), (EULAs) (available at https://zoom.us/legal).
  • Any other deliverable or service described in this Quotation shall be governed by the agreement, if any, under which such deliverable or service is provided (“Other Agreement”). Zoom offers different levels of feature functionality for its products, based on the meeting plans ordered. Descriptions of these offerings are available online at https://zoom.us/pricing.
  • Zoom is not willing to enter into a transaction with Client if Client is not willing to accept the license terms, as signed in good faith with Genesis Integration as a Zoom Master Reseller. Notwithstanding anything to the contrary in Client’s purchase order or any other document provided by Client, any sale made or license granted by Zoom to Client in connection with a purchase order related to this Quotation is conditioned upon Client’s acceptance of the terms of the applicable privacy and legal policies, and Zoom hereby objects to any additional, conflicting or different terms proposed by Client.
  • Recordings can be stored on your Zoom site, or locally on your desktop.
  • At the end of the initial Term, this Software License Agreement shall automatically renew without interruption for successive twelve (12) month periods, unless either party gives written notice of its intent not to renew the Software License Agreement at least forty five (45) days before the beginning of the next Software License Agreement Renewal Term. Subject to the execution of an addendum, Client may add additional licenses or feature functionality. Licenses may not be decreased during the Order Term. All termination and non-renewal notices must be sent in writing to Genesis Integration, using the contact information found in the section 2 Notice from the Genesis Integration Terms & Conditions.

AUDIO CONFERENCING: REQUEST DELIVERY TIMELINES

All timelines start from the time of final client submission unless otherwise noted.

  • Event booking: 2 business days
  • Event participant list: 6 business hours from event completion
  • Event digital recording: 4 business hours from event completion
  • Event phone replay: 2 business hours from event completion
  • New company setup: 2 business days
  • New conferencing account setup to existing company: 1 business day
  • Video room rental reservation: 1 business day

WEB CONFERENCING: ADOBE

By executing the Customer Service Agreement, Customer is deemed to have acknowledged and agreed to all terms and conditions set forth herein, including without limitation all terms for payment for the Adobe Services.

  • This Quotation is an offer to sell Customer licenses to the software, and is expressly conditioned upon Customer’s acceptance of the terms of the applicable end user license agreement(s), (EULAs) (available at http://www.adobe.com/products/eula/). Any Adobe Connect family hosted services provided by or on behalf of Adobe shall be governed by and subject to the Adobe Connect Terms and Conditions (available at www.adobe.com/products/connect/term).
  • Any other deliverable or service described in this quotation shall be governed by the agreement, if any, under which such deliverable or service is provided (“Other Agreement”). Adobe offers different levels of support services for its products, based on the product ordered. Descriptions of these offerings are available online at www.adobe.com. Additional information on Support and Maintenance and Subscriptions Renewals can be found at https://helpx.adobe.com/support/programs/support-policies-terms-conditions.html
  • If Adobe enterprise products are so ordered, term based support services would be effective for the term, as processed by Adobe and renewable by prepayment annually. With Adobe desktop products, Adobe offers the Upgrade Plan, formerly known as Maintenance, which entitles customers to receive future versions of software product –upgrades – that are covered under the Upgrade Plan, if ordered. Under Upgrade Plan, customers receive any update, upgrade, and bug fix made available by Adobe during the term of Upgrade Plan coverage.
  • Adobe is not willing to enter into a transaction with Customer if Customer is not willing to accept the license terms. Notwithstanding anything to the contrary in Customer’s purchase order or any other document provided by Customer, any sale made or license granted by Adobe to Customer in connection with a purchase order related to this quotation is conditioned upon Customer’s acceptance of the terms of the applicable Adobe EULA(s), and Adobe hereby objects to any additional, conflicting or different terms proposed by Customer.
  • Recordings can be stored on your Adobe site, or locally on your desktop.
  • Subject to the execution of an addendum, Client may add additional Committed Minutes. Committed Minutes may not be decreased during the Order Term. All termination and non-renewal notices must be sent in writing to Genesis Integration, using the contact information found in the section 2 Notice from the Genesis Integration Terms & Conditions.

Adobe Disclaimer UNLESS CUSTOMER HAS ANOTHER AGREEMENT DIRECTLY WITH ADOBE THAT CONTROLS OR ALTERS CUSTOMER’S USE OF THE ADOBE SERVICES, THE TERMS AND CONDITIONS OF THOSE APPLICABLE LICENSE AGREEMENTS APPLY TO CUSTOMER.

WEB CONFERENCING: CISCO WEBEX
MEETINGCENTER NAMED HOST CAPACITY 25

By executing the Customer Service Agreement, Customer is deemed to have acknowledged and agreed to all terms and conditions set forth herein, including without limitation all terms for payment for the Cisco WebEx Services.

  • All services and fees will be invoiced monthly.
  • Each individual Named Host has the ability to host a meeting with up to 25 attendees on the Cisco WebEx Hosted platform.
  • Named Hosts can hold an unlimited number of meetings, provided that each Named Host may hold no more than one (1) meeting at any point in time.
  • Each Named Host can only use their license and a license cannot be shared.
  • Any participants over the 25 capacity will be invoiced $30 per quarter hour (15 minutes) per participant.
  • SSL encryption is included.
  • 1 GB of recording storage is included. Recording overage will be invoiced $30 per GB, per month. Additional committed recording storage can be purchased at a reduced rate upon the execution of an addendum.
  • At the end of the initial Term, this Order Form shall automatically renew without interruption for successive twelve (12) month periods, unless either party gives written notice of its intent not to renew the Order Form at least forty five (45) days before the beginning of the next Order Form Renewal Term. Subject to the execution of an addendum, Client may add additional Named Host licenses. Named Host licenses may not be deleted during the Order Term. All termination and non-renewal notices must be sent in writing to Genesis Integration, using the contact information found in the section 2 Notice from the Genesis Integration Terms & Conditions.

WEB CONFERENCING: UNIFIED MEETING

By executing the Customer Service Agreement, Customer is deemed to have acknowledged and agreed to all terms and conditions set forth herein, including without limitation all terms for payment for the Unified Meeting Services.

  • All services and fees will be invoiced monthly.
  • Each individual Named User License has the ability to host a meeting with up to 125 attendees on the Unified Meeting platform.
  • Named Users can hold an unlimited number of meetings, provided that each Named User may hold no more than one (1) meeting at any point in time.
  • Each Named User can only use their license and a license cannot be shared.
  • Recordings can be stored on your Unified Meeting site, or locally on your desktop. Additional charges may apply if Unified Meeting site storage exceeds capacity.
  • SSL encryption is included.
  • Subject to the execution of an addendum, Client may add additional licenses. Licenses may not be decreased during the Order Term. All termination and non-renewal notices must be sent in writing to Genesis Integration, using the contact information found in the section 2 Notice from the Genesis Integration Terms & Conditions.
  • At the end of the initial Term, this Order Form shall automatically renew without interruption for successive twelve (12) month periods, unless either party gives written notice of its intent not to renew the Order Form at least forty five (45) days before the beginning of the next Order Form Renewal Term. Subject to the execution of an addendum, Client may add additional Named Host licenses. Named Host licenses may not be deleted during the Order Term. All termination and non-renewal notices must be sent in writing to Genesis Integration, using the contact information found in the section 2 Notice from the Genesis Integration Terms & Conditions.

WEBCASTING: EVENT GUIDELINES

Webcast Event Timeline. The timing of events and deliverables related to the Webcast Event will be provided during or after the kickoff meeting. This Sales Order makes no guarantees about Webcast Event timing or deliverable dates.

  • Signed sales order is provided to Genesis Integration
  • Genesis Integration receives Client’s Purchase Order (if required)
  • Webcast Producer conducts production kickoff meeting
  • Scheduled Webcast Event & Production
  • Webcast Event archive creation & delivery

Support. Support is provided by Genesis Integration to the Client throughout the Webcast Event Timeline. Support is not extended to webcast attendees unless this has been specifically added to the Sales Order. Genesis Integration will ensure that the archive remains accessible throughout the archive period outlined in the Sales Order. Support is available from 9 AM – 5 PM Eastern Time from Monday to Friday via telephone or email, and outside of these times if specified in the Sales Order. Genesis Integration is committed to helping the Client to make each Webcast Event a successful one.

Grant of Right. Client grants Genesis Integration the right and license to use, reproduce, transmit, and distribute all materials supplied by or on behalf of Client, including without limitations, text, graphics, and media (the “Client Assets”). Client Assets shall mean all images, photographs, illustrations, graphics, audio clips, video clips or text that is provided by Client to Genesis Integration for use in connection with the Webcast Event, including that which is publicly accessible.

Revisions to Client Assets. After initial receipt of Client Assets, Client is allowed one (1) set of revisions. Clients must provide such revisions at least 2 business days prior to the scheduled Webcast Event start date / time.

Ownership of Assets and Intellectual Property Rights. The Client is the owner of all Client Assets unless otherwise specified. Genesis Integration agrees to supply all graphics, text, and digital files created for the production of the Webcast Event to the Client upon request. This does not apply to standard Genesis Integration templates, such as media player icons and logos, nor does it apply to source code, website, executables, or other intellectual property of Genesis Integration or its partners. All intellectual property rights relating to the Genesis Integration platform, including without limitation, all trademarks, copyrights, and patents, shall remain the property of Genesis Integration or its partners. The Client acknowledges that Genesis Integration owns all right, title and interest in and to Genesis Integration software, portions thereof, and software provided through or in conjunction with Genesis Integration’s software, including without limitation all Intellectual Property Rights. “Intellectual Property Rights” means any and all rights existing from time to time under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights whether or not capable of registration, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide. Unless in accordance with a provision of the Copyright Act of Canada, Client must not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempts to derive source code from Genesis Integration applications, or to extract significant portions of Genesis Integration application files for use in other applications. Client agrees to not remove, obscure, or alter Genesis Integration’s or any third party’s copyright notice, trademarks, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through Genesis Integration applications. Under no circumstances will Genesis Integration release source code to its applications nor does Genesis Integration grant the Client the right to host, distribute, or repurpose the deliverables of this Sales Order unless specified elsewhere in this Sales Order.

Invoicing. Webcast Events will be invoiced in accordance with the Sales Order and/or upon completion of the Webcast Event. Actual Webcast Event duration and participant numbers as well as applicable charges for services outlined below (see “Webcast Event & Fee Structure”) will be used to determine invoice amount(s). Unused Webcast Events expire at the end of the Sales Order term and any unused Webcast Events will be invoiced at the end of the Sales Order term.

Webcast Event Guidelines

  • The signed Sales Order must be sent to your Genesis Integration Sales representative to indicate acceptance of the Sales Order and to book your event.
  • Webcast Events may be rescheduled or cancelled at any time; however are subject to applicable rescheduling and cancellation fees.
  • Changes to Webcast Event features are not guaranteed if requested less than two (2) business days prior to the scheduled Webcast Event start date / time.
  • Final revision of Client Assets is due no later than two (2) business days prior to scheduled Webcast Event start date / time.
  • Client Assets or other requests received within two (2) business days will be evaluated and implemented if the request is not expected to compromise the successful delivery integrity of the Webcast Event. Should the Client insist that we proceed with the requested change, Genesis Integration will make every effort to minimize the associated risk but cannot guarantee that the Webcast Event will not be impacted in some way.
  • The Webcast Event archive will be delivered within one (1) business day of Webcast Event end time provided the archive request is known two (2) business days prior to Webcast Event start time.
  • Webcast Event feature requests made after Webcast Event start time will be evaluated and a deliverable date will be provided within one (1) business day of the request being made.
  • Travel and expenses for on-site production are not included in the Webcast Event fees and, if applicable, will be invoiced separately in accordance with Genesis Integration’s Travel & Expense policy.

Webcast Event Support & Fee Structure

  • 50% deposit is due upon signed sales order, when signed sales order is provided more than five (5) business days prior to Webcast Event start time.
  • 100% deposit is due upon signed sales order, when signed sales order is provided with five (5) or less business days prior to Webcast Event start time.
  • Webcast Event Support Hours: Genesis Integration’s Webcast Production Group supports Webcast Events and Event-related professional services between 9 AM and 5 PM Local Time, Monday thru Friday. Webcast Events and/or professional services work which occurs outside general support hours will be subject to an additional charge:
  • $225 per hour “Evening” rate applies to Monday to Friday, 6 AM thru 9 AM and 5 PM thru 8 PM.
  • $300 per hour “Overnight / Weekend” rate applies to weekdays from 8 PM thru 6 AM, and all day Saturdays and Sundays.
  • Rescheduled Webcast Events must be rescheduled within three (3) months.
  • Rescheduling and Cancellation Policy:
    More than five (5) business days = 50% of scheduled charges
    Five (5) business days or less = 100% of scheduled charges

GOOGLE ADVERTISING

Genesis Integration uses remarketing with Google Analytics to advertise online.

Third-party vendors, including Google, may show you ads on sites across the Internet.

Genesis Integration and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to https://genint.com/.

Genesis Integration and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to https://genint.com/.

Genesis Integration uses data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics to optimize ads and improve website usability for our target audience.

By using the following Ads Settings, users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. Users are also able to opt-out of sharing data with Google Analytics with the following browser add on: browser opt-outs.

 

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